Internship in Service Procedures & Hospitality

Aufgaben:

The Service Procedures & Hospitality division is responsible for the line- and project-based development and implementation of product and service concepts, as well as crew-related ground processes and their target-group-specific communication to Contribute to the development and definition of in-flight service concepts and crew-related processes on the ground, liaising with product management, flight operations and stations worldwide Initiate measures and projects to improve in-flight processes and cabin equipment based on crew and customer feedback Defining and documenting (e.g. Cabin Service Manual) in-flight service processes and workflows for the respective cabin roles on board and on the ground Data analysis and best practices to identify measures Responding to and evaluating topic-specific cabin reports Preparing, organising and assisting with the implementation of test scenarios for the further development of in-flight processes

Qualifikation:

To ensure that the internship is a success for both you and our team, you should meet the following requirements: Enrolment for the entire duration of the placement (a current certificate of enrolment and, in the case of a compulsory internship, written confirmation of the compulsory internship must be included in the At the time of the internship, you must be in at least your 3. semester of study The ability to think conceptually and systematically when dealing with complex issues High level of commitment, flexibility and resilience Determination, as well as initiative and working independently Safely using IT tools A distinctive sense of hospitality and a customer-focused approach Ability to work well with others and as part of a team Communication skills, the ability to present arguments and give presentations; project management experience would be an advantage

Über Uns:

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With approx. 100,000 employees, the Lufthansa Group generated revenue of EUR 37,581m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment